Property Services Manager

About the Role
Our client is seeking an experienced Property Services Manager to lead their Property Services team and oversee the comprehensive management of their London office. The successful candidate will ensure the delivery of high-quality property and facilities management services in line with their Scope of Service, while driving operational efficiency, cost-effectiveness, and compliance with regulatory standards.

Job Title: Property Services Manager
Location: London, UK
Salary: UP TO 60,000

Key Responsibilities
1. Strategic Property & Facilities Management

• Deliver end-to-end property services in line with agreed Scope of Service, ensuring continuous review and improvement.
• Develop and manage the annual budget, collaborating with Finance to monitor expenditures, variances, and financial reporting.
• Implement business continuity and disaster recovery plans, including incident response protocols and salvage operations.
• Maintain comprehensive documentation for building infrastructure, M&E systems, and regulatory compliance (e.g., HSE, DPA).

2. Building & Estate Operations

• Oversee daily operations, including maintenance, cleaning, security, and space planning.
• Manage landlord obligations via a professional property management firm, ensuring service delivery (security, maintenance, etc.) meets SLAs.
• Lead lease management: rent reviews, dilapidations, tenant arrears, and marketing of vacant spaces.
• Optimize supply chain partnerships to reduce costs and enhance value.

3. Health, Safety & Compliance

• Ensure full compliance with HSE guidelines and corporate policies (anti-bribery, data protection, etc.).
• Conduct risk assessments, escalate material risks, and uphold the Bank's Risk & Compliance Framework

4. Support Services Leadership

• Deliver premium front-of-house services for staff, guests, and visitors.
• Manage mail/courier services, reprographics, stationery, and travel arrangements (cost-effective solutions with duty of care).
• Oversee invoicing systems and vendor contracts (cleaning, security, etc.), ensuring KPIs are met.

5. Insurance & Financial Oversight

• Secure adequate building insurance (public/employers' liability, contents) and business travel coverage.
• Ensure timely payment of business rates and identify tax mitigation opportunities.

Skills & Experience
Essential

• Senior level property/facilities management experience, preferably in financial services or high-profile commercial real estate.
• Degree in Engineering, Business Management, or related field ; IOSH certification mandatory.
• Proven track record in:
  • Budget management and financial reporting.
  • Landlord/tenant relations and lease events.
  • Health & safety compliance and risk mitigation.
• Strong vendor negotiation and stakeholder management skills.

Desirable

• Master's degree or professional qualification (e.g., RICS, BIFM).
• Fluency in Mandarin (written/spoken) is plus
• Experience with CCTV/access control systems and smart building technologies.