Fleet Services Executive

We at Work Lyf are recruiting for our well established Client based in Newcastle-under-Lyme. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers. Once probation is completed, this position can be hybrid, 3 days in the office, 2 at home. Key Accountabilities * To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts. * To deliver accountabilities in line with objectives and personal development plan set. * To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy. * Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times. * Collaboration with team members to ensure all client contracts are supported effectively. * To ensure that data quality is maintained. * To provide customer reporting with complete accuracy in line with customer date requirements. * Efficiently resolve or escalate enquiries or complaints. * Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying). * Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate. Key Experience and Skills * Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions * MS Office skills – esp. Outlook * Advanced excel skills (vlookup, pivot tables etc.) * Strong data analysis and interpretation * Ability to work independently to tight deadlines * Motivated to support the team to meet clients SLA’s / KPI’s * Strong verbal and written skills * Attention to detail * Document management skills * Time management skills Monday to Friday 9a.m. to 5.30p.m. One hour for lunch