Dispatch Manager

A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager. If you are driven by hard work, continuous improvement, and a strong sense of ownership and would love to take charge of the fulfilment and dispatch function read on...... The Fulfilment & Dispatch Process Manager will lead and evolve our dispatch operation. You’ll be responsible for team performance, process improvement, cost control, and systems optimisation—all while supporting the business through a key period of growth and transition. This is a great opportunity for someone who’s ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day. Key Responsibilities ● Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec. ● Partner with the existing team leader, who manages the day-to-day on-the-ground activities. You’ll provide strategic direction, support, and accountability. ● Manage rotas, staffing levels, labour costs, and performance across a 12-person team. ● Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability. ● Design and implement a sustainable weekend dispatch model. You may need to be involved during rollout, with occasional oversight thereafter to ensure continued success. ● Help plan and execute our move to a new warehouse in the coming months. This includes contributing to layout, systems, and process design. ● Monitor usage and reorder as needed, liaising with suppliers to manage stock levels and costs. ● Identify opportunities and implement new ways of working that improve efficiency, reduce errors, and support growth. ● Learn and adapt our warehouse management software (Linnworks), optimising workflows to suit our evolving needs. To be successful as the Fulfilment & Dispatch Process Manager we're looking for:- ● A proven leader, ideally with experience in busy dispatch or fulfilment operations. ● Comfortable working with and through a team leader—clear communicator, good with people, and strong on accountability. ● Confident managing people, processes, performance, and costs. ● Logical, organised, and calm under pressure—particularly during peak periods or times of change. ● Skilled in using systems, data, and Excel to monitor and improve performance. ● Proactive, forward-thinking, and solutions-focused—you don’t wait to be told what’s not working. ● Willing to roll up your sleeves when needed, especially during periods of transition (e.g. warehouse move, weekend launch). ● Comfortable working closely with company directors and contributing to high-level planning. COG Ltd are acting as an Employment Agency