Customer Solution Advocate

Customer Solution Advocate Bristol Our client based in Bristol is looking to recruit a Customer Solution Advocate to join their team on a full-time, permanent basis. As a Customer Solution Advocate, you will be responsible for handling complex calls involving sensitive financial information and emotive topics. Benefits * 35 hour week, Monday to Friday * Hybrid working, with 3 days in the office per week * Generous holiday allowance plus the option to buy/ sell days * Life assurance * Private medical insurance * Employee assistance programme * Season ticket loans and a whole lot more Responsibilities As a Customer Solution Advocate, you will: * Lead the resolution of a range of cases where customers have fallen behind with payments. * Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments. * Maintain up to date with industry regulations and products. * Ensure accurate record keeping for all customer contact and decisions. * Work in line with policies, procedures and SLAs. Required Skills & Experience To be considered for the role of Customer Solution Advocate, you must have: * Proven experience supporting customers through complex cases over the phone. * Experience handling emotive cases e.g. debt, crime, ill health, bereavement. * Excellent communication and rapport building skills. * Ability to work within a target-based environment. * Prior experience within a regulated environment would be beneficial e.g. financial services or utilities. * Strong IT skills with the ability to multi-task. NEXT STEPS If you’re professional, hard-working and interested in becoming a Customer Solution Advocate, apply today with your up to date CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today