Onsite Desktop Support Engineer - Hedge fund

An exciting opportunity has arisen for a Desktop Support Engineer to join our team in a fully onsite capacity at our London office. This is a hands-on role suited to an enthusiastic and driven individual with 2 to 5 years of experience in IT support. You’ll be part of a close-knit team supporting all areas of the business, ensuring a high level of technical support and seamless user experience. You’ll demonstrate strong interpersonal skills, remain calm under pressure, and thrive in a dynamic environment that values initiative, flexibility, and professionalism. Key Responsibilities: * Provide responsive and high-quality IT support to users via the internal Helpdesk. * Deliver IT inductions to new joiners as part of the onboarding programme. * Maintain and upgrade systems, improving processes and identifying root causes of technical issues. * Manage and support desktops, mobile devices, telecoms, and security systems. * Collaborate with and support third-party vendors and service providers. * Document system configurations, processes, and service records accurately. * Contribute to the smooth daily running of the office environment. * What We’re Looking For: * Solid understanding of Windows 11 configuration and security best practices. * Experience with Microsoft 365 apps and services (Teams, Exchange Online, SharePoint, OneDrive). * Exposure to Intune, Defender, Autopilot, and Apple Business Manager (desirable). * Knowledge of UCaaS/SaaS voice solutions (Vonage experience is a plus). * Familiarity with printing solutions (Uniflow desirable), hot desking/meeting room systems (e.g., Condeco). * Basic networking knowledge (Wi-Fi, TCP/IP, routing) and security principles (e.g., Firewalls, XDR/EDR). * Awareness of ITIL principles; exposure to ManageEngine Service Desk Plus is beneficial. * Strong organisational, communication, and project management skills. * A proactive team player with integrity and a professional approach. Location: This is a fully onsite role based in London. Candidates must be comfortable working from the office full-time