Operations, Legal & Commercial Recovery Lead

Operations, Legal & Commercial Recovery Lead Location: Leeds (office-based initially) Salary: £32,000 base + uncapped performance incentives (OTE £44,000+) Start Date: Immediate Role Summary Our Client are not hiring a administrator — they are hiring a commercial fixer. Our clients solar/renewables business is navigating a critical 6-week turnaround window involving operational backlog, reputational recovery, and legal pressure. This role combines 50% Operations, 30% Dispute Resolution, and 20% Commercial   Recovery You will lead customer support, repair compliance systems, defend the business against claims, and recover outstanding revenue. This is a high-impact, high-autonomy role for someone who thrives under pressure and delivers measurable results fast.   The Opportunity This is a performance-driven position designed for someone who wants influence, challenge, and reward. Base Salary: £32,000 Performance Bonuses : Turnaround Bonus (6-Week Target) Trigger: Raise company rating on Trustpilot from 2.9 → 4.0 and hold 7 days Reward: £1,500 one-off bonus Legal Shield Bonus (Ongoing) Earn 5% of any cost savings achieved when settling claims below reserve value Debt Hunter Bonus (Ongoing) Earn 5% of recovered cash on debts aged 90+ days This structure is designed as a "write-your-own-cheque" system for high performers. We are not seeking traditional customer service managers. We are seeking someone commercially tough, legally aware, and psychologically resilient.   Likely Backgrounds Utilities or energy dispute resolution (Ombudsman-level exposure) Claims management or paralegal roles Credit control leadership with litigation experience Core Traits Exceptional resilience and composure under pressure Practical legal knowledge and negotiation instinct Assertive but personable communication style Highly organised and detail-driven Commercially focused decision maker Key Responsibilities 1) Reputation Turnaround Conduct full forensic audit of negative reviews Personally contact dissatisfied customers to negotiate resolutions Convert negative reviewers into positive outcomes where possible Proactively generate compliant positive reviews from satisfied customers 2) Certification & Compliance Control Clear certification backlog and ensure customers receive required documentation Manage non-MCS application workflows with Octopus Energy Coordinate external certification providers Gatekeep installer payments until documentation standards are met 3) Legal Defence Act as primary contact for all legal claims Prepare court bundles and witness statements Represent the business in mediations Manage external solicitors and control unnecessary costs Prioritise early settlement where commercially beneficial 4) Debt Recovery Personally pursue aged debt Negotiate enforceable repayment plans Instruct enforcement officers where required Convert outstanding invoices into cash