Tenant Liaison Assistant

We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly. Key Responsibilities: • Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand. • Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept. • Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure. • Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits. • Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required. • Gather tenant feedback, monitor performance, and provide regular reports on service quality. • Investigate and respond to tenant complaints in line with company procedures. • Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness. • Undertake any other reasonable duties as required. About You: • Proven administration and clerical background with reception, switchboard, and telephone skills. • Strong customer service experience with excellent written and verbal communication. • Confident user of Microsoft Office (Word, Excel, Access) with relevant IT/word-processing qualifications. • Strong organisational skills with the ability to manage workload methodically and meet deadlines. • Self-motivated, flexible, and able to work independently or as part of a team. • Ability to deliver high-quality work under pressure in a busy environment. • Capable of providing excellent customer care in a polite and diplomatic manner. What's on Offer: • A 3-month contract with the potential for extension. • Competitive hourly/daily rate. • Opportunity to gain experience with a respected organisation. Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy