Customer Service Representative

This is a fixed term contract position working 07:30 – 17:00 Monday to Friday. The position is available until Friday 4 September 2026 with the view to extend, subject to business needs. Key responsibilities include: • Handle customer enquiries on the phone, face to face and by email. • Take new bookings orders. • Data entry on CRM system – ensuring accuracy and efficiency. • Take card payments using secure portal and PayByLink. • Issue work to drivers and calmly deal with service issues as they arise. • Welcome, induct and host visitors. • Administrative support throughout the business. About you • You enjoy helping people and are confident in building strong, trusting relationships. • You’re comfortable chatting with customers over the phone, email, or face-to-face. • You have a strong work ethic and like knowing your hard work is noticed and appreciated. • You’re keen to be part of a welcoming team where everyone gets along and enjoys working together. • You’re open to learning new things and bring a positive, friendly attitude to work. • You take pride in what you do and pay attention to the small details. • You pick things up quickly and like tackling challenges head-on. • You work well with others and thrive working in a collaborative team. • Own transport is essential due to location. Key skills: • Competent MS office skills, including Outlook, Word & Excel. We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel