Senior Service Manager

Service Manager (Evenings) – Commercial Cleaning Location: London Hours: 4:00pm – 1:00am, Monday to Friday Contract: Permanent Salary: £30,000 - £40,000 p.a. A high-end, London-based commercial cleaning company is urgently seeking an experienced Service Manager to oversee evening cleaning operations across multiple client sites. This is a field-based role focused on delivering exceptional service, managing teams, and maintaining strong client relationships. Key Responsibilities: Managing Site Managers, Supervisors, Team Leaders, and Cleaning Operatives Coordinating staffing, rotas, training, and performance management Ensuring contract compliance, quality standards, and health & safety adherence Acting as the main point of contact for clients and resolve service issues Conducting site visits, quality audits, and operational reporting Overseeing inventory control, COSHH compliance, and documentationRequirements: Proven service or operations management experience (commercial cleaning/facilities preferred) Strong leadership and client-facing skills Sound knowledge of health & safety and cleaning standards Ability to work in a fast-paced, multi-site environment IT literate (Microsoft Office and scheduling systems) Spanish language skills highly desirable If you possess the relevant skills and experience, apply now for immediate screening! Ref: JMM(phone number removed) Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world