Property Manager

Role: Property Manager Location: NW London Employment Type: Permanent, Full-Time, Office-Based Salary: Up to £40k, depending on experience Working Hours: Monday to Friday: 9:00am - 6:00pm and every third Saturday: 10:00am - 3:00pm (½ day in lieu provided) Pool Cars: Available for property visits (based at the office) Role Overview: We are seeking an experienced and proactive Property Manager to oversee a mixed portfolio of approximately 250 residential and commercial properties in an affluent area of NW London. This is a full-time, office-based role involving daily coordination with tenants, landlords, contractors, and internal departments to ensure the smooth running and high standards expected of a premium portfolio. You will be responsible for ensuring properties are well maintained, fully compliant, and that tenants receive exceptional service. The ideal candidate will be organised, confident, solutions-focused, and experienced in managing a fast-paced and varied property caseload. Key Responsibilities: * Oversee day-to-day management of a large portfolio of residential and commercial properties. * Conduct regular property inspections and produce detailed reports. * Ensure all properties comply with relevant regulations (H&S, fire safety, gas safety, EPC, licensing, etc.). * Manage void periods, oversee refurbishments, and coordinate renovation works. * Maintain accurate records across internal systems and databases. * Manage and resolve tenant issues promptly and professionally. * Maintain strong landlord relationships through regular updates and responsive communication. * Support the lettings and renewals process where needed. * Liaise with contractors, maintenance teams, and suppliers. * Obtain quotes, instruct works, approve invoices, and ensure timely completion of repairs. * Oversee rent collection and chase arrears where necessary. * Manage property-related budgets, costs, and service charges (where applicable). * Ensure all properties meet current legislation and best practice standards. * Track and renew compliance certifications (Gas Safety, EICR, PAT, EPC, etc.). * Maintain regulatory documentation and audit trails. * Manage all aspects of the tenancy lifecycle, including check-ins, check-outs, renewals, and mid-term reviews. * Ensure deposit handling complies with legal requirements. * Coordinate with lettings and accounts teams to maintain smooth transitions. Skills & Experience: * Experience managing a property portfolio of at least 150–250 units. * Strong understanding of UK property legislation and compliance requirements. * Excellent communication and relationship-building skills. * Ability to manage a large volume of work, prioritise tasks, and work under pressure. * Strong organisational and administrative skills. * Competent IT skills, including property management software. * Highly organised with meticulous attention to detail. Desirable: * Experience in an affluent London market. * ARLA or similar qualification. * Experience managing both residential and light commercial units. * Driving licence (beneficial for using pool cars)