Pension Case Handler

Pensions Case Handler - Multiple Positions Location: Leeds - Hybrid (with bi-weekly attendance and Day 1 Induction on site) Location - Manchester - Hybrid (with bi-weekly attendance and Day 1 Induction on site) Hours: Monday-Friday, 08:00-18:00 (7.5-hour day) - Wednesday will be the office based day on a rota basis. Start date: 5th January 2026 - Leeds Start date: 19th January 2026 - Manchester About the Role We provide essential services that support our client in delivering high quality Pensions Administrative support to GP Practices throughout the UK. As a Pensions Case Handler, you'll play a key role in delivering accurate and timely pension support and you'll ensure high standards of quality and customer service while meeting performance targets. What You'll Do Respond to enquiries from GP practices and internal teams via phone, email, and Teams. Record and update information accurately in designated systems to enable correct payments and pension processes. Update GP pension records and provide updates to relevant Pensions Service. Input, validate, and monitor pension contributions. Update systems to commence or cease pension records or deductions. Request forms from GP practices where necessary. Take ownership of caseloads, proactively managing and investigating issues. Enter important information into systems and provide advice and updates to professionals. Deal with incoming and outgoing pre-booked telephony queries and maintain accuracy benchmarks. Offer flexibility across multiple disciplines based on business needs. Support other teams when required, including contact centre duties.What We're Looking For Experience: Ideally 6+ months in finance or data-related back-office function. Skills: Strong communication (written and verbal) Ability to communicate with customers via telephone and email. Excellent numerical skills Excellent attention to detail Comfortable working to targets Basic proficiency in Word, Excel, and Outlook Background: Financial, payment, or pensions experience is a plus. Ability to work independently and as part of a team. Our Values We value openness, collaboration, and continuous improvement. We strive to deliver reliable results and support each other to achieve success. Why Join Us? Be part of a team that supports GP's. Hybrid working with flexibility. Strong opportunities for career growth and development. Opportunities to turn into a longer term or permanent positions for the right candidates.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy