Customer Service Support Operator

Job Title: Customer Service Support Operator Location: Farnborough, (GU14 7BF) 2 Days a week onsite Contract Length: 6 months Company Overview Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is partnering with Siemens to deliver high-quality recruitment solutions. We are committed to building a diverse and inclusive workforce and welcome applications from candidates of all backgrounds. Role Overview We are seeking a proactive Customer Service Support Operator to join our Farnborough office. In this role, you will play a key part in delivering exceptional customer service to our service customers. You will support the coordination and administration of the service account base, ensuring day-to-day operational tasks are completed efficiently and to a high standard. Responsibilities You’ll create impact by: * Working with the Customer Service Support Team Leader to ensure all service administration activities are completed within required timeframes. * Handling a variety of tasks including invoicing, goods receipting, maintenance planning, fault call dispatch, and documentation checks. * Acting as an initial escalation point to resolve customer issues. * Ensuring engineers’ paperwork is correctly completed, received, billed, and invoiced, and preparing additional quotes where required. * Assisting with the planning and dispatch of fault calls and scheduled works. * Raising purchase requisitions/OneSRM requests for parts, subcontractors, and equipment hire, liaising with internal and external partners. * Ensuring risk and method statements remain up to date, making minor amendments when necessary for managerial review. * Supporting the performance of the wider team and assisting colleagues where needed. Key Skills and Experience Required You’ll build on your existing expertise, including: * Excellent verbal and written communication skills. * Ability to create clear and accurate management or customer reports. * Strong organisational skills with the ability to prioritise tasks and maintain high attention to detail. * Collaborative team player who contributes to positive team morale. * Flexible, proactive, and eager to learn and adapt. * Helpful, cooperative, and comfortable using initiative. * IT literate, with experience in Microsoft Outlook, Office, Excel, Word, and PowerPoint. * Fire/Security knowledge is desirable but not essential. Diversity & Inclusion Siemens recognises that a diverse workforce is vital to our success. We strongly encourage applications from a wide talent pool and welcome discussions around flexibility and workplace adjustments. We value authenticity and want you to bring your true self to work to help create a better tomorrow