German Speaking Team Manager

Job Title: German Speaking Customer Service Team Leader Location: Leicestershire (commutable from surrounding areas) Salary: £35,000 - £38,000 per annum About the Company We're working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They're now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets. The Role As the German Speaking Customer Service Team Leader, you will oversee a small team of German and French-speaking advisors. You'll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement. Lead and support a small team of German and French-speaking advisors Handle complex or escalated customer queries via email, phone, chat, and social media Coach team members and assist with onboarding and training Ensure all customer interactions are resolved efficiently and professionally Collaborate with departments such as logistics, e-commerce, and marketing Identify opportunities for process improvement and share best practicesThe Candidate Fluent in German (French advantageous) and English, both spoken and written Minimum 2 years' experience in customer service Experience handling escalated or complex queries Strong communication, problem-solving, and team-support skills Able to work independently and as part of a team