Senior Business Analyst

Senior Business Analyst – Housing Improvement Programme Guildford | £450 InIR35 - Hybrid We’re looking for a Senior Business Analyst who can get under the skin of how housing services work and help us make them better. This role sits within our Housing Improvement Programme - a major piece of work focused on strengthening governance, compliance, safety and service delivery across the whole housing function. What the role involves You’ll work across several housing workstreams - repairs, voids, lettings, compliance, tenancy management and more - helping us understand what’s happening now and what needs to change. Your day-to-day will include: * Running workshops and engaging with teams to understand how things really work * Gathering and translating business requirements into practical, usable solutions * Mapping and improving end-to-end processes (repairs, voids, compliance workflows, tenancy processes etc.) * Supporting the rollout of compliance policies and building tools for assurance and monitoring * Standardising tenancy-related processes so they’re consistent, compliant and easier to deliver * Recommending system and process changes that improve outcomes for residents and staff * Acting as the link between operational teams, project teams and senior stakeholders * Maintaining BA artefacts such as process maps, requirements logs, SOPs, RACI charts and benefits tracking * Supporting system integrations and understanding how they impact business processes Experience in housing systems, user research or service design is a bonus, but not essential. What we’re looking for We need someone who is: * Experienced in business analysis, ideally within local government, housing or transformation * Confident working with data, spotting patterns and using insight to shape decisions * Comfortable managing multiple priorities in a fast-paced environment * Strong on communication and able to influence at all levels * Proactive, curious and focused on improving services for residents