Resolutions Specialist

Resolutions specialist - Poulton-le-Fylde, FY6 8JX - Office Based £29,000 Rising to £31,000 after probation Competitive basic salary Full training and ongoing development Join a growing, dynamic, and supportive team Be part of a scale-up business making a real difference in the energy sector Office-based role in a professional and approachable working environment This role would suit someone who is: A confident communicator with strong telephone skills Resilient and able to remain calm under pressure Naturally empathetic and able to adapt to different customer needs Organised with great attention to detail Motivated and capable of managing their own workload A team player who can follow structured processes Tech-comfortable – especially with Microsoft Office and CRM systems Skills and Experience (Preferred but not essential): Experience in credit control or debt resolution Background in the utilities or energy industry What You’ll Be Doing: As a Resolution Specialist, you’ll be the key point of contact between energy suppliers and their commercial customers. This isn’t a one-size-fits-all collections role – it’s about understanding each business's unique situation taking steps to help prevent future debt, and finding the right solution. The role of Resolution Specialist: Proactively contact commercial customers with outstanding balances Negotiate payment or alternative commercial resolutions Investigate and resolve customer account queries Act as an intermediary between energy clients and their customers Agree and manage payment plans through to completion Recognise vulnerable customers and tailor your approach appropriately Identify non-compliant customers and escalate where necessary Maintain and manage your own portfolio of customer accounts Achieve individual and team KPIs set by both management and clients