Service Delivery Supervisor

We are seeking a dynamic and experienced Service Delivery Supervisor to ensure a compliant operation with full duty coverage and adherence with the various company policies and procedures. To act as first point of communication for the driving team. * Service monitoring, detailing, traffic delays and road closure management. * First Use Checks and Gate checks Audits * CCTV downloads as required * Complaint investigation * Coach, support and advise drivers on a daily basis * Efficient forward allocation of driving work within the European, Domestic and / or Mixed Rules * Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles * Ensure daily coverage of all operations, including the day-to-day operational needs * Ensure compliance with all appropriate driving regulations, both Domestic, European and / or Mixed Rules at all times * Keep accurate records of the Duty Allocation System (DAS) * Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VOR’s * Use tracking equipment to ensure service delivery is running accurately and efficiently * Lost mileage reconciliation and EPM recording as necessary * On-call coverage * Out-of-hours social media / app posts to report operational updates * Driving coverage if necessary Working hours: 45 hours per week working 5 days covering Sunday - Saturday Essential experience Able to communicate with colleagues at all levels in a polite, swift and efficient manner Good team and interpersonal skills A highly organised individual with a proactive and positive attitude to work A willingness to learn and work flexibly to the needs of the business Enthusiastic, conscientious and hardworking Excellent verbal and written communication skills Able to remain calm under pressure PCV licence - this is a must Please only apply if you have the relevant experience for this position. If you do not have the relevant experience your application will be automatically rejected