Logistics Coordinator

Overview We are seeking a highly organised and detail-oriented Time Critical Logistics Coordinator to join our lovely Client based in Redditch. The successful candidate will be responsible for managing and coordinating the movement of goods, ensuring efficient transport operations, and maintaining effective communication across various departments. This role offers an excellent opportunity for individuals with a strong understanding of logistics processes and systems. Managing customer enquiries/orders by phone and email and loading them onto the system Booking and tracking shipments Quoting shipments for EU and UK transport Customer service admin Offering multiple solutions Dealing with line stoppage situations Offering airfreight solutions Sourcing and communicating with suppliers required for transport Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively Ensuring jobs are completed on the system and checked prior to invoicing Ensuring paperwork is filed accurately and in a timely manner Managing priorities to achieve desired results and deadlines Liaising with Operations, Accounts and Warehouse Effective escalation of issues relating to customer/System requirements Maintenance of system data and its integrity Managing and monitoring KPIs Ensuring all support tasks are undertaken and completed in a timely and accurate manner Skills/experience Must be computer literate including MS Office, email, spreadsheets and databases Good level of numeracy and literacy 5 GCSEs or equivalent CPC (an advantage but not essential) Sound knowledge of the Transport and Freight forwarding industry Account management and development Good communication skills KPI management European planning experience is essential Hours of work Hours are 44 per week Monday to Sunday, shifts as required – this will contain Weekends. You will get 10% shift allowance