Property Manager

Property Manager (Estates) Location: Harlow (CM20) Salary: Up to £40,000 (dependent on experience) Hours: 37 hours per week Working Pattern: Hybrid - 3 days office-based, 2 days remote Portfolio: 15-18 sites, approx. (Apply online only) units (within a small catchment area around London) About the Role We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You'll ensure exceptional service delivery, legal compliance, and strong stakeholder relationships while managing day-to-day operations and planning for long-term success. Key Responsibilities Client Service & Communication Respond to all communications promptly (48 hours for written, 24 hours for calls). Maintain professional, courteous relationships with leaseholders, contractors, and stakeholders. Provide regular updates to development directors and continuously improve service levels.Property Management Oversee day-to-day operations across assigned developments. Ensure smooth handovers between managing agents and maintain accurate development plans.Legal & Compliance Interpret and uphold leases and contracts. Stay current with legislation and industry codes of conduct. Organize and minute AGMs, EGMs, and residents' meetings.Financial Management Prepare and present annual service charge budgets. Liaise with credit control for recovery of service charges. Monitor financial positions and authorize invoices.Services & Assets Ensure all assets (lifts, gates, emergency lighting) have maintenance contracts and statutory testing. Manage service contracts for cleaning, gardening, and other site services. Review utility suppliers for best value.Health & Safety Keep documentation up to date and ensure compliance. Address issues raised in reports promptly.Insurance Maintain appropriate insurance policies and manage claims.Major Works & Site Maintenance Plan and implement major works projects within budget. Conduct regular site visits and issue reports within 48 hours.About You Minimum 2 years' experience in property management. Ideally ATPI qualified. Strong communication and organizational skills. Valid driving licence for site visits.Benefits Up to £40k salary 33 days holiday (including Bank Holidays) Hybrid working (3 office days per week) Private medical insurance & Group life cover Pension contribution (4%) Flexible working & career development opportunities Charity day, team socials, and positive working environment Eyecare vouchers & parental responsibility leave Payment of professional membership fees (TPI)