Deskside Engineer

We at Coforge are looking for Deskside Engineer in Histon, UK Role: Deskside Engineer Location: Histon, UK (Fully onsite) Type: Permanent Role Description: Person will be responsible to visit customer location in order to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems. Key Responsibilities: * Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications * Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment * Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator * Provide user data and application recovery * Email account administration, i.e., account creation and management and distribution lists * User account administration, i.e., account creation and management and password resets on Active Directory * Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software * Use tools and methodologies to load, copy and customize operating system configurations for deployment * Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment * Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment * Customize desktop hardware to meet user specifications and site standard. Technical expertise areas: * Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting. * Experience in troubleshooting Windows 7 – 10 and mobile devices (iOS / Android) * In-depth knowledge of performing hardware and software support for desktop and end client computing. * Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers. * Demonstrated ability to perform software upgrades and configuration enhancements. * Actively works in a ticketing system * LAN/WAN protocols such as TCP/IP, DNS and DHCP * Microsoft Office 365 support and MS Intune knowledge * Microsoft certification and ITIL preferred. Attributes: * Work part of shift pattern Mon-Fri. * Work unsociable hours as required. * Must be open to 24X7X365 work schedule