Project Manager (FTC)

Job Title Project Manager (FTC) Location Walsall Package To £60,000 (pro rata, depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don’t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you’ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You’ll collaborate with passionate teams, work with high-profile clients, and bring complex ideas to life in a supportive, forward-thinking environment. If you thrive on challenge, love solving problems, and want your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement. The Role: We’re looking for a proactive and experienced Project Manager on a 9 month FTC basis, to lead the delivery of complex software implementations, including our flagship cloud-based billing and CRM solutions built on the Salesforce platform. You’ll be responsible for managing cross-functional teams, client relationships, and project governance to ensure successful delivery on time, within scope, and to budget. Key Responsibilities * Lead end-to-end delivery of software implementation projects, from initiation through to go-live and post-deployment support * Develop detailed project plans, resource forecasts, and delivery schedules aligned with client expectations * Manage project governance, RAID logs, change control, and stakeholder reporting * Coordinate internal and external teams including developers, analysts, testers, and client-side stakeholders * Monitor project performance using KPIs and dashboards, driving continuous improvement * Ensure compliance with data protection, security, and regulatory standards throughout the project lifecycle * Identify and mitigate risks, resolve issues, and maintain momentum across workstreams * Support financial tracking and forecasting, ensuring delivery within agreed budgets * Facilitate workshops, sprint planning, and retrospectives in Agile or hybrid environments * Build strong relationships with clients, acting as a trusted advisor throughout the implementation journey What You’ll Need: * Proven experience managing software implementation projects, ideally within utilities, energy, or public sector * Strong understanding of Salesforce, SaaS platforms, and system integration * Skilled in project governance, stakeholder management, and cross-functional coordination * Experience working with Agile, Waterfall, or hybrid delivery methodologies * Proficient in tools such as Jira, MS Project, SharePoint, Visio, and Microsoft Office Suite * Excellent communication, leadership, and problem-solving skills * Ability to manage multiple priorities in a fast-paced, client-facing environment * Project Management certifications (e.g. PRINCE2, PMP, AgilePM) are highly desirable What You’ll Get in Return: * Competitive salary * Pension scheme with employer contributions * 20 days holiday + bank holidays * Hybrid working options * 24/7 GP service and employee well-being programme * Access to My Premier Benefits – retail discounts * Free onsite parking and gym facilities * A collaborative, forward-thinking environment where your ideas are valued REF-(Apply online only)