Air Import / Export Clerk

Key Responsibilities Import Operations * Handle all aspects of air import shipments from arrival through to final delivery. * Liaise with airlines, handling agents, and customs to ensure timely clearance and delivery. * Prepare and process import documentation, including airway bills, invoices, and customs entries (CHIEF/CDS). * Track and trace shipments, updating customers and internal systems accordingly. * Coordinate deliveries and arrange transport with third-party hauliers where required. Export Operations * Handle export air freight shipments from booking through to final uplift. * Prepare and issue export documentation, including airway bills, commercial invoices, packing lists, and export declarations (using CDS). * Liaise with airlines, ground handlers, and overseas agents to ensure smooth operations. * Ensure compliance with IATA, HMRC, and other regulatory requirements. * Provide accurate costings and quotations to customers when needed. General * Maintain accurate records in the freight management system. * Ensure all billing and job costing is completed promptly and accurately. * Provide excellent customer service and maintain strong communication with clients, agents, and suppliers. * Work closely with internal departments (Road, Sea, Customs, Accounts, etc.) to ensure seamless end-to-end service. * Assist with KPI reporting and continuous process improvement initiatives. Skills & Experience Required * Minimum 2 years’ experience in air freight forwarding (import/export operations). * Strong understanding of air freight procedures, customs documentation, and CDS/CHIEF systems. * Familiarity with IATA regulations and Dangerous Goods handling (DG certificate desirable). * Excellent communication and organisational skills. * Ability to work under pressure and manage multiple tasks simultaneously. * Proficient in MS Office and freight management software (e.g., CargoWise, ASM Sequoia, or similar). * Strong attention to detail and commitment to accuracy. Qualifications * GCSEs (or equivalent) required; A-Levels or further education preferred. * IATA / CILT / BIFA training advantageous. * Full right to work in the UK