Mental Health Team Manager - Complex Needs Service

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager – Complex Needs Supported Housing Service - £31,200 - £36,400 per annum (Salaries vary depending on experiences) Contract Type – Permanent, Full Time - 37 hours per week, Monday – Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location – Oxford, Oxfordshire We are recruiting a Mental Health Team Manager for our 25-bed Complex Needs Service, a 24-hour, 7-day-a-week supported accommodation service for individuals with serious mental illness diagnoses. This Oxford-based service provides intensive, trauma-informed support tailored to each resident’s recovery journey. The role is ideal for someone passionate about complex case management, tenancy sustainment, meaningful activity, and progression in daily living skills. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities: Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence  Manage complex cases and escalate serious concerns to clinical teams  Facilitate move-ins, manage voids, and coordinate with referrals and housing teams  Lead reflective practice following serious incidents  Supervise and develop staff, manage rotas, recruitment, and training compliance  Conduct audits, spot checks, and ensure health & safety standards  Oversee medication checks and safeguarding processes  Advocate for residents in clinical consultations and support benefit access  Promote meaningful activities and skill development  Person Specification: Further detail can be viewed in the Job Description. Even if you don’t have all the specifications below, please still apply as we would welcome a conversation with individual’s with experience in different sectors.   Essential: Strong experience managing a team  Basic knowledge of safeguarding, mental health, and team development  Strong planning, communication, and management skills  Desirable: Diploma or vocational qualifications in management and leadership  Knowledge of trauma-informed care, CBT, motivational interviewing  Familiarity with systems such as Inform  Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational  Make a real difference in the lives of vulnerable adults  Access to training, development, and career progression  Supportive management and collaborative working environment  Competitive salary and pension scheme  24/7 Employee Assistance Programme (EAP)  Cycle to Work Scheme  Enhanced maternity, paternity and adoption leave  Access to Blue Light Card discounts  Opportunities for secondments and internal progression  You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 17/12/2025. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK