CCTV Operator

CCTV Operator Location: Tunbridge Wells, Kent, TN1 Pay Rate: £14.08 per hour Contract Type: Full-time, Permanent Hours: Average 42 hours per week 4 on / 4 off shift pattern Shift Type: Days and Nights About the Role We are currently seeking a professional and reliable CCTV Operator / Security Officer to join our clients dedicated security team This is a key position responsible for maintaining a safe, secure, and welcoming environment for visitors, staff, and retailers. Key Responsibilities * Monitor CCTV systems and respond promptly to incidents or alarms * Manage site access control and maintain accurate access/egress records * Maintain daily logbooks and registers * Greet and assist visitors, ensuring a professional and friendly service * Notify relevant staff upon visitor arrival and manage appointment tracking * Answer telephone calls and handle enquiries appropriately * Handle mail and deliveries efficiently * Assist visitors upon departure, including arranging transportation if needed * Respond to alarms and investigate disturbances * Monitor and authorise entry and exit of employees and visitors * Contact emergency services when required * Check alarm circuits and ensure building systems are functioning properly * Uphold high standards of presentation and housekeeping in the control room Requirements * Valid SIA Security Licence (essential) * CCTV Licence (essential) * Full UK Driving Licence (preferred) * Strong communication skills in English both written and verbal * Excellent customer service and interpersonal skills * Confident in using computers and operating CCTV systems * Professional appearance and conduct at all times * Ability to work independently (lone working required) City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity, gender, disability, sexual orientation, religion, or age